Terms and Conditions.

Before booking the apartment please take time to read the Terms and Conditions. Hopefully you will find them quite straight forward. If there is anything you don't understand, does not make sense or you feel is not covered then please get in touch.

Booking Terms And Conditions.

  • By making a booking you accept and are bound by these terms and conditions.
  • This contract is made under English and Welsh law.
  • Any dispute arising from this contract will be settled in the English Courts.
  • Any article in this contract that is found to be unenforceable will be removed leaving the rest of the contract in tact.
  • This contract is made between Hidden Agenda Ltd (us, our, we) and you.
  • Hidden Agenda Ltd is registered in England and Wales with Companies House, registration number 03158689. Registered head office address is 22 Island Centre Way, Enfield, Middlesex, EN3 6GS. UK.
  • You booking is not confirmed until:
    • It has been paid for in full including the Security Deposit
    • The booking has been checked by a human being
    • An email confirmation has been sent confirming that a human has checked the booking and everything is okay.
  • A letter can be sent confirming the booking if required. If you need the letter for a visa application please state the names of the people who require a visa and will be staying in the apartment – you’ll need this for the visa applications.
  • If everything is not okay with the provisional booking you will be refunded all the money you paid and no more. Our relationship in respect of this contract will terminate at that point.
  • The checking of a booking by a human and sending a response might take up to 24 hours depending on time of day that the booking is made. We aim to complete the booking procedure in an hour but this is not always possible.
  • The amount you pay is made of two amounts:
    • Booking Fee
    • Security Deposit
  • The Booking Fee is the charge for using the apartment which includes:
    • The use of the apartment from the times and dates specified on your booking
    • Sheets and towels for up to 4 guests
    • Tourist Tax
    • Underground Parking
    • Credit Card surcharges
  • The Booking Fee does not include:
    • The cost of getting to the apartment
    • Any costs incurred staying in Chamonix
  • The Security Deposit is held against damages, extra cleaning and causing a nuisance.
  • The Security Deposit will be returned when the apartment has been checked. If everything is fine a Sterling cheque for the full amount will be sent to the address you gave when you booked. You can opt to have the money transferred directly into your bank account if you are willing to provide the sort code and account number or the money can be paid to your PayPal account. If your account is outside the UK we will transfer the amount to your account if you wish but minus the transfer fee. We aim to have the cheque in your hands or transferred into your account within two weeks of the end of your stay.
  • If the Security Deposit is not to be returned in full then you will be informed of this, the reason and given an estimate of the cost and the time it will take to rectify any problems. Only once the problems have been rectified will you see any of your Security Bond – if any, along with an itemised bill. If costs exceed the Security Bond then an invoice will be sent for the difference. You will have 28 days to pay.
  • Both the Booking Fee and Security Deposit are payable at the time of booking.
  • Once your booking has been confirmed no refunds will be given for the Booking Fee unless we are able to sell all of that booking to someone else for the same price. If the booking is sold at a cheaper price you will receive that amount back. Your Security Deposit will be returned in full.
  • You should make sure you have adequate insurance to cover the cost of your booking. Shop around and check to see what you actually get. For example if a family member dies some insurance policies only pay out for parents and siblings, not aunties, uncles or cousins. If you cancel and need a letter for the insurance company confirming the booking please get in touch. There is no fee for this.
  • You will be able to enter the apartment after 5pm on the day that the booking starts.
  • You need to vacate the apartment by 10am on the day that the booking ends.
  • Early entry/late departure can be arranged at no extra cost where possible but cannot be guaranteed. Confirmation of this can only be given at the last minute as bookings happen at short notice. Expect to enter/leave at the times specified and treat anything else as a bonus.
  • You are expected to leave the apartment clean and tidy. All crockery, knifes and forks, pans etc should have been washed up, dried and put away. The beds should have been stripped and the linen and towels left in a pile and the bins empted in the receptacles outside the apartments.
  • The keys and fobs are quite expensive to replace, so please don’t loose them. Do remember to leave the key-fob for underground parking. If you take it with you you’ll be charged for the replacement and the parking costs of subsequent clients until a new one is issued. Driving off with it is very easily done –please do something to help you remember, like an alarm on your phone for example.
  • Please take care of your personal possessions, as we are not liable for theft from the apartment.
  • No guarantee is made in respect of the Internet connection or TV channels. Cables get cut, by accident and by thieves stealing copper. Ariel’s blow off roofs and equipment stops working. We can’t control this but we will make every effort to get the Internet/TV working if there is a problem.
  • The WiFi uses the latest encryption standards. Older kit may not work but iPad’s, iPhone 4’s, Kindles (with the latest software update), Android phones and recent laptops should all work. There is also an Ethernet cable for those that prefer a wired connection.
  • If you access illegal content using the apartments Internet connection and the police become involved your details will be passed on.
  • We are not responsible for the actions of third parties in respect to noise, anti-social behaviour or smells etc. Please report them and we’ll do our best to sort out any problems.
  • Be considerate to your neighbours and please do not annoy them. Please enter and leave the apartments quietly. If you like your music loud then please wear headphones. If you do annoy the neighbours or your behaviour is detrimental to those around you and/or our reputation then we reserve the right to terminate your stay immediately and without compensation.
  • Smoking is not allowed in the apartment but you are free to smoke on the balcony as long as: You close the door/window so that the smoke doesn’t drift into the apartment. You dispose of your cigarette/cigar properly by putting it out and then putting the remains, once cool, in the bin.
  • Please raise any concerns about cleanliness as soon as they arise. Try and take a photo if you can. The apartment should be clean when you arrive.
  • Please report any broken furniture/equipment within 24 hours of entering the apartment. If you don’t we may assume that you did it.
  • We reserve the right to cancel your booking at any time and will only be liable for returning all monies you have paid to us. Holiday insurance covers this eventually so please make sure you have it. In 11 years we have never had to do this but it is not possible to rule out every eventually – fire, flood, theft etc.
  • If something happens during your stay that stops you staying in the apartment we will try and move you to other accommodation. The availability and standard of that accommodation cannot be guaranteed.
  • The complaint procedure is this:
    • Once you identify a problem raise it as soon as possible by phone, email or SMS.
    • We will then do everything we can to sort out the problem while you are still in resort.
  • We cannot offer compensation for problems that we are not aware of or did not have a chance to rectify.